Terms and Conditions

Casa Particular Trinidad manages accommodations at different types of private houses “Casas Particulares” all around Trinidad. All your booking requests will be carefully attended by one of our travel agents, replying them as soon as possible (within 24 hours).

We guarantee: the house chosen by you and confirmed by our agency will be available on arrival, but we are not responsible if a room is not available for an unexpected situation afterthought. You can be sure that if this happens, owners will have a timely and appropriate solution.

All properties we advertise and work with, have Cuban government permission for this activity and pay taxes.

A great advantage of booking with Casa Particular Trinidad is that you can save on lodging expenses if you choose our private accommodations because we have great affordable prices and great quality lodgings.

The maximum number of adults staying in a room depends on the rules of each house.

All properties prices, pictures and information are directly offered by homeowners.

How to BOOK a Property (accommodation) in Casa Particular Trinidad website?

Reservations requests will be made through the completion of the booking form we have implemented for each property on the website. Fields marked with (*) are required. After introducing the required data, you must press the “Book Now” button. We encourage all our visitors, whenever it is possible, make their reservations in advance as long as possible.

1- When we get the information you have submitted, a travel agent immediately gets in touch with the homeowner with the purpose of verify the availability of your reservation request.

2- We will contact you back by e-mail within 24 hours to notify about availability. If the selected property doesn’t have availability for the requested dates (nights), we will recommend another similar, which will be submitted to consideration.

3- You should send the flight details and arrival time as a booking CONFIRMATION on your side.

*** After we send the confirmation of availability.

Due to the high demand for most of the properties we work with. Reservations with:

<= 1 month in advance: You must send your confirmation (flight details & arrival time) within a period of 24 hrs, then you are at risk that homeowners book your room to someone else.

> 1 and <= 2 months in advance: You must send your confirmation (flight details & arrival time) within a period of 48 hrs, then you are at risk that homeowners book your room to someone else.

> 2 and <= 3 months in advance: You must send your confirmation (flight details & arrival time) within a period of 72 hrs, then you are at risk that homeowners book your room to someone else.

> 3 months in advance: You must send your confirmation (flight details & arrival time) within a period of 7 days, after you are at risk that homeowners book your room to someone else.

4- The booking confirmation by our agency will be notified by email, in which the Casa Particular Trinidad Voucher will be attached. It’s very important to print and show it upon arrival at the accommodation as proof of your reservation. If you don’t have our Voucher, the reservation will be considered as Cancelled.

(CASH PAYMENT UPON ARRIVAL)

5- After we send our confirmation voucher it’s of Vital Importance your notification after receive it, only after that the booking process will be completed, else we would have to CANCEL the reservation . We just need a sentence from you letting us know you get it.

6- VERY IMPORTANT: If you have your first reservation with us after landing you don’t have to do this, but if you are already in Cuba a few day/s a go, you must call to the “Casa” 24 – 48 hours in advance in order to re-confirm your reservation. You should let the owner know how are you going to get there (Viazul, Taxi or Rented Car) and your Arrival Time.

7- SUPER IMPORTANTIf this reservation is not your first lodging entering the country, we need the name and phone number of where you will stay the previous days, as long as the lodging is not booked with our agency, in that case we have all information.

 

CANCELLATIONS

The scheduled start of your trip begins on the date of arrival to Cuba based on the Flight Data you sent. If any changes occurs which prevents carrying out your trip or just a last minute change of plans, you need to let us know at least 72 hours in advance arriving to Cuba via e-mail, to use availability and lease the property to another customer.

NO SHOW AND PENALTIES

1- If there is any problem with your airline which prevents you occupy the room upon arrival and you arrive the next day, you must also pay for the 1st night. This is not the responsibility of the agency or the casa particular.

3- If you want to cancel your accommodation previously booked within the last 7 days before the service, we will charge 100% of the value of the 1st night of this service.